BDx

BDx Smart Hands

We’ve got your back, anywhere, anytime.

Overview

BDx Smart Hands empowers you with the flexibility to perform basic to skilled functions 24 hours x 7 days all year round. Wherever and whenever you need to perform tasks that requires you to be physically present at our data centers, with BDx Smart Hands, you no longer have to. Our 24x7 Global Operations experts based onsite at our BDx Data Centers will assist you and execute your instructions on your behalf, giving you the freedom and flexibility to remotely manage your environment anywhere and anytime you want.

Benefits

Simple and consistent customer experience globally
  • Customer experience is our obsession, and simplicity is our game. We are committed to provide a simple and consistent customer experience globally.
  • Regardless of where you and your teams are based geographically and the BDx data centers you deployed your mission-critical IT infrastructure in, our 24x7 Global Service Desk is your single point of contact.
  • Leave your work to us and enjoy timely updates. Our experts at Global Service Desk will be with you until your requests are fulfilled to your satisfaction.
24x7 at your disposal
  • We are onsite so you don’t have to be.
  • With our centralised 24x7 Global Service Desk, we are ready to assist you anywhere anytime. Your instructions will then be assigned to dedicated experts in Global Operations teams physically based 24x7 at the data centers who will execute your instructions on your behalf.
  • Quick response times based on resource availability
Highly qualified and trained team
  • Our experts in Global Service Desk and Global Operations teams are highly qualified with deep experience in the domain of data centers and Colocation. Your requests will be executed with absolute levels of care and precision. Your satisfaction is our mission.
Prioritize precious IT resources
  • Precious IT resources are scarce in this increasing digitized and interconnected new world. With BDx Smart Hands, make us your extended IT team so it frees up your precious IT resources to focus on your core business.

Key Features

Power Cycling Option
  • BDx’s power cycles your servers, router and switches
  • Plug in/unplug hot swappable network and peripheral cards.
Equipment Installation
  • Equipment installation / Rack-and-stack
  • Unpacking and moving your equipment to or within your racks
Cabling and Connections
  • Plug in/unplug and remove inter-patch cable(s) to/from port location within the same rack, as per your specifications.
  • Extend your ad-hoc patch cables from patch panel to equipment within the same rack.
  • Label and re-label installed cable(s).
Report Generation
  • Power consumption, temperature and humidity report
  • Access logs and snapshots of CCTV footages
  • Customized monthly report
Inspection
  • Conduct a visual check of your equipment.
  • Take digital photos of your installed equipment.
Miscellaneous
  • Site escort for more than 10 minutes
    Cable patch and testing within your racks
  • Pre-wiring of patch panels and equipment
  • Carrier circuit testing with test kits
    provided by customer
  • Storage
Tape Change
  • Perform ad-hoc/routine tape change on your behalf.

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